Global Customer Service Representative – Arabic Speaking

About the role

Join TikTok’s Live Platform Trust and Experience team as a Global Customer Service Representative focused on Arabic‑speaking users. You will be the primary point of contact for customers, handling escalations across multiple channels and ensuring a seamless, culturally‑sensitive experience.

Key responsibilities

• Serve as the main contact for Arabic‑speaking customers via CRM, email, phone, and chat.
• Translate, explain, and clarify complex policies and processes in Arabic.
• Document Q&A and solutions in both Arabic and English for the global knowledge base.
• Identify root causes of escalated issues and propose process improvements.
• Escalate high‑risk or urgent cases promptly to the appropriate authority.
• Collaborate with product, operations, and support teams to address recurring Arabic‑language concerns.
• Provide linguistic and cultural insights to enhance service for Arabic markets.
• Support ad‑hoc projects and business initiatives related to Arabic‑language support.

Required profile

• Bachelor’s degree or equivalent practical experience.
• Minimum 2 years of experience in a customer service environment.
• Fluent Arabic with strong written and verbal communication skills.
• Ability to handle escalations with professionalism and empathy.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Opportunity to work with a global leader in short‑form video.
• Exposure to a fast‑growing live‑streaming platform.
• Collaborative, multicultural team environment.