Guest Relations Officer

About the role

The Guest Relations Officer will be the face of White Valley Palace, a five‑star resort in Hurghada. Working full‑time on‑site, you will ensure every guest enjoys a seamless and memorable stay, from arrival to departure.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures.
• Respond promptly to guest inquiries, requests, and complaints.
• Coordinate with reception, housekeeping, and other departments to fulfill guest needs.
• Handle feedback, manage VIP and repeat‑guest arrangements, and maintain accurate guest records.
• Provide information on resort facilities, services, and local attractions.

Required profile

• Strong customer‑service orientation with professional handling of inquiries and complaints.
• Excellent spoken and written English; additional languages are a plus.
• Organised, detail‑oriented and able to multitask in a fast‑paced environment.
• Professional appearance and courteous demeanor.
• Flexibility to work evenings, weekends and holidays.

Required skills

• Proficiency with basic computer applications.
• Familiarity with hotel management or reservation systems.