Junior Customer Service Agent (Remote, B2C)

About the role

We are looking for a motivated Junior Customer Service Agent to join our remote B2C team for a six‑month assignment. The role focuses on delivering prompt, courteous assistance to online shoppers and handling post‑sale inquiries.

Key responsibilities

• Answer customer calls and address complaints professionally.
• Log each interaction accurately and ensure timely follow‑up.
• Investigate issues by coordinating with sales and operations teams.
• Provide proactive delivery updates and manage customer expectations.
• Prepare regular reports on shipment complaints and feedback.
• Maintain up‑to‑date knowledge of company policies, products and services.

Required profile

• Junior candidates with up to three years of experience in e‑commerce.
• Excellent verbal communication and active listening.
• Empathetic, resilient and solution‑oriented mindset.
• Strong organizational abilities to handle multiple cases simultaneously.
• Tech‑savvy with basic proficiency in CRM and reporting tools.

Required skills

• Shopify
• Excel
• CRM systems

What we offer

• Hands‑on experience in a fast‑paced customer service environment.
• Opportunity to develop essential support skills.
• Supportive remote work setting.