هذه الوظيفة لم تعد متاحة
انتهت صلاحية هذه الوظيفة في 13/09/2026. لم تعد تقبل الطلبات.
On-site Service Engineer
Xerox · Le Caire
وصف الوظيفة
About the role
Join Xerox’s service delivery team in Cairo as an On‑site Service Engineer. You will work directly at a customer’s location, ensuring the printing environment runs smoothly and providing high‑quality technical support.
Key responsibilities
- Monitor device uptime and perform regular preventive maintenance.
- Troubleshoot and carry out minor repairs on Xerox printers and multifunction devices.
- Escalate complex technical issues to the appropriate support teams.
- Replenish toner, consumables and manage on‑site spare‑parts inventory.
- Maintain accurate records of service activities, requests and inventory.
- Coordinate service actions to meet Service Level Agreements (SLAs).
- Provide face‑to‑face customer service and support end users.
- Keep devices and surrounding work areas clean and organized.
- Travel locally within Cairo to collect spare parts and supplies as needed.
- Participate in ongoing training to enhance technical knowledge.
Required profile
- 0–2 years of experience in IT support, technical support or a similar role, or a recent IT‑related graduate.
- Good written and spoken English.
- Strong communication and customer‑service orientation.
- Ability to work independently on a customer site.
- Valid driver’s license.
Required skills
- Basic knowledge of Microsoft Windows operating systems.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Fundamentals of computer networking.
- Basic hardware troubleshooting.
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Xerox
Le Caire