Personal Assistant to General Manager

About the role

We are seeking a highly organized Personal Assistant to support the General Manager of a leading hotel within the Accor portfolio. The role demands meticulous diary management, effective communication across all hotel departments, and a professional presence that reflects our brand standards.

Key responsibilities

• Manage the General Manager’s calendar, schedule meetings, and coordinate appointments.
• Screen calls, emails, and correspondence, taking appropriate action.
• Take minutes at Executive Committee meetings and distribute them promptly.
• Prepare and manage internal and external documents for signature.
• Handle special requests or complaints from residents and patrons.
• Arrange travel itineraries, compile travel files, and process approval forms.
• Maintain up‑to‑date filing systems, leave records, and Manager‑On‑Duty schedules.
• Prepare monthly financial data reports and ensure office cleanliness and supply levels.
• Stay informed about all food & beverage services, fire safety procedures, and attend mandatory briefings.

Required profile

• Diploma‑level education.
• Minimum 8 years of secretarial experience, with at least 5 years supporting senior management.
• Excellent reading, writing, and oral proficiency in English.
• Professional appearance and strong customer‑service orientation.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.

What we offer

• Opportunity to work within a global hospitality leader.
• Dynamic, collaborative environment.
• Professional development and training.