Quality Manager – Waldorf Astoria Cairo Heliopolis

About the role

As a Quality Manager at Waldorf Astoria Cairo Heliopolis, you will ensure that the hotel consistently meets Hilton and Forbes Travel Guide standards, delivering memorable experiences for every guest. You will lead quality initiatives, drive operational excellence, and embed service standards across all touchpoints.

Key responsibilities

• Maintain company and brand standards at all times.
• Develop, implement, and sustain quality management processes aligned with Forbes Travel Guide requirements.
• Monitor service quality metrics, conduct evaluations, and partner with department heads to achieve world‑class guest experience benchmarks.
• Analyze guest reviews and feedback to identify top priorities for improvement.
• Lead the Stay Score program, track satisfaction and loyalty metrics, and create reports on action‑plan progress.
• Collaborate with Learning & Development to ensure ongoing training that exceeds guest expectations.
• Coach, motivate, and correct team members to uphold brand standards.

Required profile

• Passion for delivering exceptional hospitality.
• Strong analytical mindset to interpret guest feedback and performance data.
• Ability to work collaboratively with department leaders.
• Commitment to continuous improvement and adherence to brand values.

Required skills