Incoming Tour Operator – Full‑time in Cairo

About the role

The Incoming Tour Operator position is a full‑time, on‑site role based in Cairo, Egypt. You will coordinate and manage tour itineraries for international visitors, arranging accommodations, transportation, guided tours and activities. The role also supports sales by promoting Fayed Travel’s services and helping develop attractive travel offers.

Key responsibilities

• Coordinate and manage complete tour itineraries for international guests.
• Arrange accommodations, transport, guided tours and activities.
• Communicate with travel partners, agencies and clients to confirm reservations and address inquiries.
• Prepare tour proposals, handle booking modifications and ensure smooth tour operations.
• Deliver high‑standard customer service throughout the travel experience.
• Support sales efforts by promoting travel packages and contributing to new offer development.

Required profile

• Strong knowledge of travel & tourism practices and Egyptian destinations.
• Experience coordinating guided tours and working with local suppliers or tour guides.
• Proficiency in customer service, handling inquiries, feedback and problem resolution.
• Hands‑on experience with reservations and booking systems.
• Sales skills to promote travel packages and support business growth.
• Good command of English; additional languages are a plus.
• Excellent organizational, time‑management and communication abilities.
• Previous experience in a travel agency or tour‑operator role is preferred.

Required skills

• Reservations booking systems
• Customer Service
• Sales Skills
• Tour itinerary management