Remote Operations Team Lead

About the role

Vezloo is looking for a remote Operations Team Lead to manage a group of agents in an outsourcing environment. The role focuses on driving performance, implementing operational strategies and ensuring high-quality client service.

Key responsibilities

• Lead and coach a team of agents, providing performance feedback and support.
• Develop and execute operational strategies to meet and exceed client expectations.
• Monitor team performance metrics and implement data-driven improvements.
• Address client inquiries promptly and resolve issues to maintain a customer-oriented environment.
• Collaborate with other departments to streamline processes and improve service delivery.
• Promote a positive corporate culture and support professional development of team members.

Required profile

• Proven managerial experience in the outsourcing/offshoring sector.
• Strong leadership abilities with a track record of motivating diverse teams.
• Excellent written and verbal communication skills in English.
• Analytical mindset with capability to make data-driven decisions.
• Experience in performance management and employee development.
• Familiarity with project management tools and customer service software.

Required skills

• Project management tools
• Customer service software