Reservations Agent – Guest Services

About the role

We are looking for a detail‑oriented, customer‑focused Reservations Agent to join our team in Cairo. You will be the first point of contact for guests, managing their booking experience with professionalism, efficiency, and genuine care.

Key responsibilities

• Process, modify, and cancel reservations accurately while maintaining detailed records in the reservation system.
• Respond promptly to guest inquiries via phone, email, and other channels with empathy and professionalism.
• Provide comprehensive information about accommodations, amenities, rates, and special offers.
• Collaborate with front‑desk, sales, marketing, and other departments to ensure smooth reservation workflows.
• Analyze booking patterns and guest preferences to support revenue‑optimization initiatives.
• Handle guest concerns and complaints patiently, working toward mutually beneficial resolutions.
• Identify upselling opportunities for services and packages while remaining transparent.
• Maintain organized documentation to ensure data integrity and compliance with company policies.

Required profile

• Strong attention to detail and ability to manage high‑volume inquiries.
• Excellent communication skills and a customer‑service mindset.
• Ability to adapt quickly to changing priorities and manage multiple reservations simultaneously.
• Team player who shares best practices and supports colleagues.

Required skills

• Proficiency with reservation management systems.
• Effective written and verbal communication in English.
• Basic analytical skills to interpret booking data.