Senior Customer Delivery Project Manager

About the role

We are looking for a Senior Customer Delivery Project Manager to lead large‑scale, customer‑facing programmes for enterprise clients within VOIS, the strategic arm of Vodafone Group. The role will oversee multi‑party teams, ensure delivery excellence and align outcomes with time, cost and quality expectations.

Key responsibilities

• Define and communicate the high‑level vision and future state of programmes.
• Create detailed programme plans, including resource requirements, inter‑dependencies and critical paths.
• Integrate work streams into a cohesive plan and monitor performance against measurable outcomes.
• Build and lead high‑performing cross‑functional teams, manage recruitment and development.
• Apply quality‑assurance standards across all work streams and implement robust reporting for budget, timelines and KPIs.
• Define and maintain risk, issue and change management strategies, keeping stakeholders informed.
• Align outcomes with benefits‑realisation plans, manage scope changes and maintain business cases.
• Forecast and report on budgets and expenditures accurately.

Required profile

• Minimum 5 years of experience managing large, complex projects or programmes in the telecom or technology sector.
• Proven ability to lead multi‑disciplinary, multi‑geographical teams.
• Strong stakeholder management skills, including interaction with senior executives.
• Experience with governance, financial control and pre‑sales support.

Required skills