Senior Service Technician – Heating Systems

About the role

Ariston Thermo is looking for an experienced Senior Service Technician to oversee its authorized service centers, ensure high‑quality after‑sales support, and resolve complex technical issues for heating products.

Key responsibilities

• Follow up and monitor the performance of authorized service centers.
• Review and approve product replacement requests based on technical assessment and company policies.
• Monitor service quality and compliance with company standards and policies.
• Support service centers in resolving complex technical issues.
• Prepare technical reports and monitor service KPIs.
• Ensure compliance with company safety standards and after‑sales service procedures.
• Conduct technical visits and audits when required.

Required profile

• Minimum 10 years of experience in servicing and troubleshooting gas water heaters, electric water heaters, and boilers.
• Strong knowledge of heating systems, diagnostics, product replacement criteria, and technical quality standards.
• Excellent analytical and problem‑solving skills.
• Strong communication and leadership abilities.
• Willingness to travel to service centers when required.

Required skills

• Gas water heater troubleshooting
• Electric water heater troubleshooting
• Boiler troubleshooting
• Heating systems diagnostics