SMB Customer Success Manager

About the role

Overjet is the world‑leader in dental AI, helping thousands of dental providers and insurers improve oral health. As an SMB Customer Success Manager you will own a portfolio of small‑to‑medium private practice accounts across Egypt, using your dental expertise to drive adoption of our diagnostic AI platform.

Key responsibilities

• Onboard new customers, guiding them through setup, training, and best practices to ensure successful adoption of the platform.
• Build and maintain strong customer relationships, serving as the primary point of contact to understand goals, challenges, and usage patterns.
• Proactively monitor customer health and engagement, identifying risks and opportunities to improve retention and expansion.
• Provide product expertise and troubleshooting support, collaborating with support, product, and engineering teams to resolve issues efficiently.
• Gather customer feedback and advocate internally, helping influence product improvements and ensuring the customer voice is represented across the organization.

Required profile

• Real dental knowledge (currently practicing dentist, dental hygienist, dental school graduate, or equivalent clinical training).
• 3+ years of professional work experience; prior CSM or B2B SaaS experience is a plus but not required.

Required skills

• Excellent communication and interpersonal skills.
• Exceptional organizational skills.
• Strong product troubleshooting instincts.