Social Media Moderator

About the role

We are looking for a proactive Social Media Moderator to manage and engage with user‑generated content across multiple brand channels. The role combines community management, content moderation, and soft‑sales support to ensure a positive brand experience.

Key responsibilities

• Maintain and update moderation guidelines to reflect brand tone of voice.
• Review and moderate comments, images, links, videos, audio, private messages, and user profiles.
• Schedule and publish content according to brand calendars.
• Respond to comments and customer queries promptly and in a structured manner.
• Collaborate with the team and manager on campaigns, marketing standards, and sales objectives.
• Handle complaints, resolve issues, and reduce escalation rates.
• Provide professional information on services/products while applying soft‑sales techniques.
• Monitor social platforms and online sources for trends, mentions, and relevant discussions.
• Build and maintain a knowledge base for frequently asked questions.
• Log complaints, inquiries, leads, and sales requests in the CRM system.

Required profile

• Bachelor’s degree in a relevant field.
• Minimum 1 year of experience in social media moderation.
• Fluent written and spoken English and Arabic.
• Strong written communication and editing abilities.

Required skills

• Proficiency with CRM systems.