Technical Support Engineer (Egypt)

About the role

AlgoSec is looking for a Technical Support Engineer to join its global support team and assist customers across the Middle East. You will work closely with customers, partners and internal teams to ensure successful installation, operation and troubleshooting of AlgoSec’s network security solutions.

Key responsibilities

• Provide multi‑channel support (email, phone, webcasts) to global customers.
• Guide customers, partners and Sales Engineers through product installation, configuration and issue resolution.
• Maintain and enrich the AlgoSec knowledge base.
• Contribute to the development of support methodologies, tools and processes.
• Collaborate with global support, R&D, Delivery and Product Management teams.

Required profile

• Minimum 2 years of experience in a similar technical support role within a software company.
• Strong problem‑solving attitude, independent and resourceful.
• Excellent written and verbal communication skills in both Arabic and English.
• Ability to work under pressure, multitask and handle irregular hours for 24×7 support.

Required skills

• Linux/UNIX environments.
• Firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
• Network security software support.
• Scripting languages such as PERL and shell.