Technical Support Engineer – Egypt

About the role

AlgoSec is seeking a Technical Support Engineer to join its global support team from Egypt. You will assist customers, partners, and sales engineers with product installation, operation, and troubleshooting across hybrid and multi‑cloud environments.

Key responsibilities

• Provide support to global customers via email, phone, and webcasts.
• Guide customers, partners and sales engineers through product installation, configuration, and issue resolution.
• Maintain and update the AlgoSec knowledge base.
• Contribute to the growth of the support organization by introducing methodologies and tools.
• Collaborate closely with global support teams, R&D, delivery, and product management.

Required profile

• Minimum 2 years of experience in a similar technical support role within a software company.
• Strong communication skills in both Arabic and English.
• Ability to work under pressure, multitask and support customers worldwide on a 24x7 basis.
• Independent, resource‑ful, and results‑oriented mindset.

Required skills

• Linux/UNIX environments
• Firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet)
• PERL scripting
• Shell scripting