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انتهت صلاحية هذه الوظيفة في 27/08/2026. لم تعد تقبل الطلبات.
Technical Support Specialist
Kwentra · Le Caire
وصف الوظيفة
About the role
We are looking for a highly empathetic, patient, and analytical Technical Support Specialist to join our global front‑line team. You will be the operational safety net for Kwentra’s hospitality clients, helping them get the most out of our cloud‑based property management system.
Key responsibilities
- Respond to client tickets and inquiries in a timely manner.
- Troubleshoot technical issues, bugs, and usability problems.
- Collaborate with product and engineering teams to resolve complex incidents.
- Document issues, solutions, and best practices for internal knowledge bases.
- Ensure a smooth, frictionless experience for live global clients.
Required profile
- Strong empathy and patience when dealing with users.
- Analytical mindset with the ability to diagnose technical problems.
- Excellent communication skills in English.
- Experience in a technical support or help‑desk environment, preferably SaaS.
Required skills
Questions fréquentes
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الرواتب والأدلة وعمليات البحث في مصر.
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