Technical Support Specialist

Kwentra · Le Caire

🇬🇧 English

Job description

About the role

We are looking for a highly empathetic, patient, and analytical Technical Support Specialist to join our global front‑line team. You will be the operational safety net for Kwentra’s hospitality clients, helping them get the most out of our cloud‑based property management system.

Key responsibilities

Respond to client tickets and inquiries in a timely manner.
Troubleshoot technical issues, bugs, and usability problems.
Collaborate with product and engineering teams to resolve complex incidents.
Document issues, solutions, and best practices for internal knowledge bases.
Ensure a smooth, frictionless experience for live global clients.

Required profile

Strong empathy and patience when dealing with users.
Analytical mindset with the ability to diagnose technical problems.
Excellent communication skills in English.
Experience in a technical support or help‑desk environment, preferably SaaS.

Required skills

Questions fréquentes

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Published 2 months ago

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Kwentra

Le Caire

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