Telesales Representative

About the role

The Telesales Representative will work full‑time on‑site in Cairo, handling both outbound and inbound calls to promote products and services to customers in the US market. The role focuses on understanding customer needs, generating qualified leads and closing sales while meeting individual and team targets.

Key responsibilities

• Make outbound calls and receive inbound inquiries to introduce offerings and qualify prospects.
• Explain product features clearly, address objections and negotiate to close sales.
• Follow up on leads, update CRM records and ensure accurate reporting of activities.
• Provide courteous customer support and escalate complex issues when necessary.
• Participate in regular training and coaching sessions to improve performance.

Required profile

• 1–2 years of telesales or call‑center sales experience targeting the US market.
• Fluent English with strong verbal communication and active listening abilities.
• High school diploma or equivalent; further education in business or marketing is a plus.
• Willingness to work on‑site in Cairo on preferred shifts (3 PM‑11 PM, 5 PM‑1 AM or 7 PM‑3 AM).

Required skills