Telesales Specialist

About the role

The Telesales Specialist will be the first point of contact for leads generated by marketing campaigns. Working in a hybrid model from Maadi, you will quickly engage prospects, qualify their needs and pass fully qualified opportunities to the sales team.

Key responsibilities

• Contact new leads within 5‑15 minutes via phone, WhatsApp or email.
• Conduct qualification calls using a standard questionnaire to capture company size, activity, existing systems, pain points, required modules, budget and decision timeline.
• Classify each lead as Qualified, Disqualified, Needs Follow‑up or Unreachable.
• Log all interactions, notes and contact stages accurately in the CRM.
• Schedule product demos or meetings with the appropriate Account Executive and provide a concise qualification summary.
• Redirect non‑ready leads back to marketing nurture tracks and document reasons for disqualification.
• Prepare weekly reports on lead volume, quality, sources and conversion rates.

Required profile

• 1‑3 years of experience in lead generation, SDR, telesales or inside sales; software/ERP experience is a plus.
• Excellent verbal communication and objection handling skills.
• Strong business acumen to translate client needs into software requirements.
• Ability to work independently in a fast‑paced, hybrid environment.

Required skills

• Proficiency with CRM systems.
• Microsoft Office Suite.
• Google Workspace.