Call Center & Live Operations Specialist

About the role

Octane is looking for a Call Center & Live Operations Specialist to deliver seamless real‑time experiences to users. The role combines inbound customer support with operational monitoring and issue resolution across multiple communication channels.

Key responsibilities

• Answer inbound calls and respond to customer inquiries while maintaining service quality standards.
• Monitor and investigate transaction‑related issues, including discrepancies, validation requests, and duplicate transactions.
• Manage communications via calls, email and WhatsApp, ensuring timely responses and follow‑up.
• Coordinate with internal departments, stations and business partners to resolve operational concerns and support business continuity.
• Maintain accurate documentation, case records and communication logs according to company procedures.
• Escalate complex or critical issues and follow through until resolution.

Required profile

• Bachelor’s degree.
• Previous experience in a call centre, customer service, operations or a related field.
• Strong communication and problem‑solving abilities.
• Ability to multitask across several communication channels in a fast‑paced environment.
• Proficiency with Microsoft Office and operational systems.

Required skills

• Microsoft Office