Communications Agent

About the role

Four Seasons Hotel Alexandria is looking for a Communications Agent to answer and direct phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner, achieving maximum customer satisfaction while complying with Four Seasons' policies. The hotel opened in June 2007, has 154 rooms including 31 suites, 30 beach suites and 6 villas with private pools, and is connected to a shopping mall.

Key responsibilities

• Follow proper payroll procedures.
• Provide general information and answer inquiries, knowing hotel services, hours of operation, personnel, daily activities and special functions.
• Use the telephone switchboard, hotel computer system, telex and facsimile machines.
• Answer incoming calls promptly with a pleasant tone, using names when possible, and route calls to the right extensions.
• Accept and place wake-up calls for guests.
• Assist with "Do Not Disturb" requests, screen calls, handle "No Information" calls and manage busy lines.
• Help callers place local or long-distance calls and prepare charges for posting to the correct accounts.

Required profile

• Reading, writing and oral proficiency in English.
• Ability to handle calls courteously and professionally.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.