Customer Account Manager

About the role

We are seeking a Customer Account Manager to join our team in Port Said. In this full‑time, on‑site position you will be the main point of contact for a portfolio of clients, ensuring their shipments are tracked and service commitments are met.

Key responsibilities

• Manage a portfolio of customer accounts, handling day‑to‑day communication and issue resolution.
• Monitor shipment status and coordinate with operations and logistics teams.
• Track performance metrics, prepare account reports and analyse trends.
• Identify opportunities to improve customer satisfaction and retention.
• Escalate complex issues and collaborate with internal stakeholders to streamline processes.

Required profile

• Strong customer‑focused mindset with proven experience in customer satisfaction and support.
• Background in account management, preferably within transport, logistics or related services.
• Bachelor’s degree in Business, Logistics, Supply Chain or equivalent practical experience.
• Ability to work on‑site in Port Said in a fast‑paced environment.
• Excellent written and verbal communication skills.

Required skills

• Analytical skills to interpret data and propose improvements.
• Organizational skills with attention to detail and ability to prioritize tasks.
• Proficiency with office productivity tools and basic CRM or account‑management systems.