Customer Service Agent (English)

About the role

The CS Agent – English (C1–B2) is a full‑time, on‑site position based in Qesm 1st 6 October. You will handle incoming customer inquiries in English through phone, email, chat or social channels, providing accurate information and resolving issues promptly and professionally.

Key responsibilities

• Respond to customer inquiries across multiple communication channels, ensuring timely and accurate resolutions.
• Troubleshoot basic technical problems and document all interactions in internal systems.
• Follow defined procedures, adhere to service‑level agreements and escalate complex cases when necessary.
• Maintain high quality standards, contribute to a positive customer experience and meet performance targets.
• Collaborate with team members, participate in training sessions and provide feedback for process improvement.

Required profile

• Strong English communication skills (C1–B2) in speaking, reading and writing.
• Customer‑service mindset with empathy, active listening and the ability to handle difficult interactions calmly.
• Basic technical aptitude and comfort using computers and CRM systems.
• Effective time‑management, organizational skills and the ability to manage multiple inquiries.
• Willingness to work on‑site in Qesm 1st 6 October and adapt to shift‑based schedules.

Required skills

• CRM systems
• Multiple communication platforms (phone, email, chat)