Customer Service Representative – Al Sharkia Branches

About the role

We are looking for a Customer Service Representative to join our Al Sharkia branch network of Banque Misr. In this role you will interact directly with clients, handling everyday banking transactions while ensuring compliance with the bank’s policies and regulatory standards.

Key responsibilities

• Process customer account transactions such as payments, check cashing, balance inquiries and fund transfers.
• Verify that all activities comply with Banque Misr’s latest policies, KYC and other regulatory requirements.
• Maintain an accurate cash drawer, reconcile with settlement sheets and address any shortages or overages.
• Identify sales referral opportunities and forward them to the appropriate channels.

Required profile

• Resident of Al Sharkia, Egypt.
• University degree (graduation year 2024‑2026) with at least a “Good” grade.
• 0‑3 years of experience in banking services at branch networks.
• Proficiency in English and strong communication and presentation abilities.
• Never been tested by Banque Misr and no relatives up to the third degree employed by the bank.

Required skills

• Good PC skills, especially Microsoft Office.