Customer Service Representative (English Speakers)

About the role

Join Sutherland Egypt as a Customer Service Representative handling English‑language interactions. You will provide front‑line support to customers, resolve inquiries, and ensure a positive experience across multiple communication channels.

Key responsibilities

• Respond to inbound and outbound customer calls, emails, and chat messages in English.
• Identify, troubleshoot, and resolve customer issues while adhering to quality standards.
• Document all interactions accurately in the company’s CRM system.
• Achieve individual and team KPIs related to response time, resolution rate, and customer satisfaction.
• Collaborate with peers and supervisors to continuously improve service processes.

Required profile

• English proficiency at B2 level or higher.
• Graduate or dropout (no gap years) eligible for immediate employment.
• Valid military service certificate.
• Ability to submit all required documents within 30 days of hiring.
• Clear criminal record within five days of request.

Required skills

What we offer

• Annual compensation package up to EGP 270,000.
• Comprehensive medical insurance coverage up to EGP 200,000.
• Fully provided transportation for a hassle‑free commute.
• Free access to professional training and career development courses.
• Guaranteed KPIs during the first three months for a smooth start.
• Fast‑track promotion opportunities after six months of performance.