Customer Service Representative (French)

About the role

We are seeking a French‑speaking Customer Service Representative to join our team in Egypt. In this position you will act as the first point of contact for French‑language customers, handling inquiries, resolving issues, and ensuring a consistently positive experience.

Key responsibilities

• Answer inbound customer calls and messages in French and English.
• Identify customer needs, troubleshoot problems, and provide effective solutions.
• Document all interactions accurately in the company’s systems.
• Manage multiple requests simultaneously while maintaining high quality.
• Follow the account’s operational schedule and adhere to service level agreements.

Required profile

• Fluent written and spoken French and English.
• Previous experience in customer service, call centres, hospitality, retail or a similar front‑facing role.
• Strong verbal and written communication abilities.
• Excellent problem‑solving, active listening and attention to detail.
• Ability to work under pressure in a fast‑paced environment.

Required skills

• Computer systems

What we offer

• Competitive salary package.
• Comprehensive onboarding and training.
• Opportunities for professional growth and development.
• Supportive team environment with exposure to an international client base.
• Performance‑based career progression.