Customer Service Representative

About the role

We are seeking a motivated Customer Service Representative to handle client inquiries across multiple channels, resolve issues promptly, and uphold a high standard of service quality. The role requires strong communication, problem‑solving abilities, and a customer‑focused mindset.

Key responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and social media.
• Address complaints and provide timely, appropriate solutions.
• Maintain professional and courteous communication at all times.
• Follow up on requests, orders, and feedback to ensure satisfaction.
• Coordinate with internal departments to resolve issues efficiently.
• Record interactions accurately and keep detailed customer records.
• Support operational tasks related to customer service activities.
• Monitor and maintain service quality standards.

Required profile

• Bachelor’s degree or diploma in Business Administration or a related field (preferred).
• 1–3 years of experience in customer service or a call‑center environment.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations professionally.
• Strong computer proficiency and familiarity with Microsoft Office.
• Capacity to work under pressure and manage multiple tasks.
• Fluency in Arabic and English.

Required skills

• Experience using CRM systems.
• Proficiency with Microsoft Office.