Customer Service Specialist

About the role

Join Concentrix as a Customer Service Specialist at our New Cairo site, where you will engage with customers through inbound and outbound calls or online channels to promote and sell basic products and services. The role focuses on delivering excellent service, processing orders, and supporting sales initiatives.

Key responsibilities

• Communicate with customers via phone, providing accurate information on product features, pricing, and availability.
• Process customer orders and sales transactions efficiently.
• Collaborate with internal departments to fulfill customer needs and resolve issues.
• Handle inbound and outbound calls as well as internet‑based interactions.

Required profile

• Fluent English (B2‑C1 level).
• Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
• Ability to multitask, organize, and prioritize workload.
• Flexibility to work rotational shifts, including night and overnight schedules.
• Immediate availability to start.

Required skills

What we offer

• Attractive salary package with unlimited sales bonuses.
• Transportation provided (door‑to‑door for ladies during night and overnight shifts).
• Social and medical insurance.
• Paid training and development.
• Opportunity for promotion after six months.