Customer Service Specialist

About the role

We are seeking a motivated Customer Service Specialist to join our front‑office team in Cairo. You will be the first point of contact for travelers using our platform, delivering fast, friendly assistance through phone, live chat and email.

Key responsibilities

• Handle customer inquiries via phone, live chat and email, responding promptly and professionally.
• Educate clients on procedures, compare prices, and provide accurate travel information.
• Maintain and improve service quality by following scripts and company guidelines.
• Verify client information, update the contact‑center database, and follow up when necessary.
• Identify client needs, research issues, and propose solutions or alternatives.
• Increase customer satisfaction, resolve complaints, and meet performance targets.
• Perform any other duties related to front‑office operations.

Required profile

• Fluency in English at a B2 level.
• University graduate in any specialization; awareness of the travel industry is a plus.
• Strong communication skills and ability to work flexible rotational, night and overnight shifts.
• Completion or exemption from military service.
• Willingness to work onsite in an office environment.

Required skills

• IATA certification (preferred).

What we offer

• Medical insurance coverage.
• Well‑stocked pantry.
• Regular social events such as team lunches, office parties and Fun Fridays.