Customer Support Representative

About the role

Sutherland is hiring a Customer Service Specialist for a full-time, on-site position in Cairo. The role delivers exceptional customer support by handling inquiries, resolving issues and keeping customer satisfaction high. Fresh graduates and dropouts are welcome to apply.

Key responsibilities

• Handle customer interactions efficiently and with empathy
• Provide tailored solutions to meet customer needs
• Ensure a positive customer experience through effective communication and professional phone etiquette

Required profile

• Fluency in English (B2/C1 level) is mandatory
• Experience in a customer-facing role is a plus
• Flexibility with night and overnight shifts is essential

Required skills

• Strong customer service and customer support skills
• Problem-solving, active listening and attention to detail
• Familiarity with CRM tools is a plus
• Proficiency in professional phone etiquette and communication techniques is a plus

What we offer

• Monthly salary of 20.8k net plus a 1,100 overnight allowance
• Transportation provided
• Medical and social insurance provided
• Fully paid training
• Career growth opportunities