Employee Relations Officer

About the role

Astra Travel is hiring an Employee Relations Officer in Giza, Egypt, on a full-time, on-site basis. The officer acts as the main point of contact for employees on workplace concerns, grievances and company policies, and supports fair and timely resolution of workplace conflicts.

Key responsibilities

• Handle employee complaints and support their resolution, and conduct or assist with internal investigations, documenting findings and recommending action.
• Coordinate disciplinary procedures with the HR Manager and relevant department heads, and advise managers on employee relations matters and consistent application of HR policies.
• Maintain accurate and confidential records of complaints, investigations, disciplinary actions and resolutions.
• Support employee engagement initiatives, gather feedback and help develop and communicate HR policies, procedures and internal announcements.
• Conduct exit interviews and report recurring concerns affecting employee satisfaction and retention.
• Prepare reports on employee relations cases, trends and recommended improvements, and support compliance with employment laws and internal procedures.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Law, Psychology or a related field.
• Typically 1-3 years of HR experience, including practical exposure to employee relations.
• Working knowledge of applicable employment laws and HR policies.
• Experience handling grievances, conflict resolution, investigations and disciplinary matters.
• Good command of written and spoken English and Arabic for roles based in Egypt.
• An HR certification is an advantage.

Required skills

• Strong communication, interpersonal, negotiation and problem-solving skills.
• Ability to remain impartial and keep sensitive information confidential.
• Strong documentation, report-writing and organizational skills.
• Proficiency in Microsoft Office; familiarity with HR systems is an advantage.