French Customer Support – Morning Shifts

About the role

Intouch CX is looking for bilingual French‑speaking agents to join a technology support project for a luxury brand. The position is based in Maadi and operates on a morning‑shift schedule, offering a stable corporate environment for career growth.

Key responsibilities

• Serve as the primary point of contact for customers using the brand’s tech equipment.
• Handle inbound inquiries, troubleshoot issues, and provide resolutions with professionalism and empathy.
• Maintain Intouch CX’s quality standards in both spoken and written communication.
• Work within the designated morning shift and be prepared for occasional rotational shift coverage.

Required profile

• University graduate (any major).
• French language proficiency at B2 level and English at B1+ level.
• Strong communication, active listening, and customer‑handling abilities.
• Ability to commute daily to the Maadi office.
• Immediate availability to start (April start date).

Required skills

What we offer

• Comprehensive social insurance.
• Medical insurance coverage.
• Transportation provided to and from the office.
• Stable, premium corporate work environment.