French-English Customer Support Associate

About the role

We are looking for a bilingual French-English Customer Support Associate to join our global e-commerce team. You will interact with customers from Spanish-speaking regions via phone and live chat, delivering clear, friendly assistance in both French and English.

Key responsibilities

• Provide timely, accurate support through voice calls and live chat in French and English.
• Troubleshoot customer issues step-by-step and guide them to resolution.
• Log every interaction in the ticketing system and maintain detailed records.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Strong communication skills and calm, solution-focused attitude under pressure.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent remote position – work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive team focused on growth, accountability, and human connection.