French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat and email while delivering a friendly and professional experience.

Key responsibilities

• Deliver top‑tier support in French and English through voice and chat
• Troubleshoot issues and provide effective resolutions with a customer‑first mindset
• Build strong relationships through clear and empathetic communication
• Collaborate with teammates to ensure consistent, high‑quality service
• Provide customer feedback to improve tools and processes

Required profile

• Minimum 1 year of remote or online experience in customer service or a similar role
• Bilingual fluency in French and English, both written and verbal
• Calm and solution‑focused under pressure
• Familiarity with e‑commerce and CRM systems is a plus

Required skills

• Experience with support platforms such as Gorgias, Zendesk or Shopify
• Basic computer skills; personal computer or laptop with at least an i5 processor
• Reliable internet connection (minimum 25 Mbps upload/download)

What we offer

• Competitive salary with annual reviews
• Paid time off and monthly health stipend
• Performance‑based bonuses
• Permanent fully remote work arrangement