French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French-English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French-speaking customers, providing assistance via phone, live chat and email while delivering a friendly and efficient experience.

Key responsibilities

• Handle inbound calls, live‑chat sessions and email inquiries in French and English.
• Troubleshoot customer issues and offer effective, solution‑focused resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, with excellent written and verbal communication skills.
• Calm and solution‑oriented under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Fully remote, permanent work‑from‑home arrangement.