Guest Relations Agent (Russian / German Speaker)

About the role

Rixos Premium Seagate, an all-inclusive luxury resort in Sharm El Sheikh with direct access to a private beach, is looking for a Guest Relations Agent fluent in Russian or German. The role centres on handling guest requests and complaints, building guest satisfaction and supporting the hotel's sales.

Key responsibilities

• Handle guest requests, problems and complaints, report persistent issues to the direct manager and follow up.
• Greet check-in guests in coordination with Front Office, accompany them to their room and call during the day to check on their needs.
• Record guest feedback in the "Through Our Guests' Eyes" report, ask guests to complete questionnaires and email the results to department managers.
• Identify special occasions (birthdays, anniversaries), organise them with the relevant departments and deliver special orders such as cakes and flowers.
• Meet requests for babysitters, tickets, restaurant reservations and medication, and follow VIP procedures.
• Walk agency representatives and potential guests around the facility, prepare and distribute activity documents to rooms, and handle A la Carte restaurant reservations.
• Keep lost items safe and hand them back to guests or send them by mail.
• Respond to inquiry forms and written complaints, guide guests on health matters and call a doctor or ambulance if needed.
• Support hotel sales, take part in emergency response teams, quality and food safety management systems, and follow environmental and energy-saving measures.

Required profile

• At least a high school diploma.
• At least 2 years of experience in the hospitality industry.
• Proficiency in English and a good command of Arabic, German, French or Russian.
• Prior attendance at job-related seminars and trainings.
• Familiarity with guest profiles and ability to instruct less experienced colleagues; clean, neat appearance due to direct guest contact.

Required skills

• MS Office applications.
• Front office software such as Fidelio and Opera.