Night Manager

About the role

Rixos Radamis in Sharm El Sheikh is looking for a Night Manager. The role covers overnight responsibility for the hotel, including reception, check-ins and check-outs, reservations and telephone enquiries, while ensuring guest safety, comfort and a high standard of service.

Key responsibilities

• Deliver excellent customer service and meet all reasonable guest requests for their comfort, satisfaction and safety
• Keep the hotel safe at all times and act as first point of contact for guests and emergency services in emergencies, including evacuation
• Undertake overnight responsibility for reception, check-ins and check-outs, reservations and telephone enquiries
• Maintain knowledge of company promotions and hotel pricing to share with guests
• Complete security checks at hourly intervals and the manager's log book, recording all fire safety checks
• Carry out quality management and food safety management system duties
• Handle additional administration duties asked by the hotel or F&B manager, and follow accident and incident reporting policy
• Complete in-house training, attend courses and complete workbooks; take part in team meetings
• Follow company policies, procedures and licensing laws, and contribute to environmental protection and energy-saving initiatives
• Perform other duties assigned by the managers and hotel management

Required profile

• Bachelor's degree
• At least 5 years of industry experience after theoretical education
• Sufficient English and Arabic to communicate with guests and staff
• Advanced theoretical and practical knowledge
• Command of guest profiles and comprehensive technical knowledge of the field

Required skills

• MS Office applications
• Front office operating programmes such as Fidelio and Opera