Guest Service Agent

About the role

Four Seasons Hotel Cairo at Nile Plaza is looking for a full-time Guest Service Agent. The agent creates guest-centric experiences across the hotel, assists guests with luggage during arrival and departure, delivers items to and picks them up from guest rooms, and transports guests and hotel packages and parcels.

Key responsibilities

• Assist guests with luggage during arrival and departure
• Make necessary deliveries to and pick up items from guest rooms
• Transport guests and hotel packages and parcels
• Seek out opportunities for guest-centric experiences in all outlets of the hotel

Required profile

• Solid proficiency in English, speaking, writing and listening
• Mandatory and active driver's licence
• Well-mannered, visionary and passionate, with a deep understanding of the hospitality concept

What we offer

• Competitive salary, wages and a comprehensive benefits package
• Training and development opportunities
• Dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals
• Private medical insurance, dental/disability/life insurance
• Retirement benefits / pension