HR Operations Manager – Site Operations

About the role

The HR Operations Manager – Site Operations will lead and manage all HR operational functions across the Cairo site, ensuring alignment with business objectives, employee engagement strategies, and company policies within a fast‑paced BPO environment.

Key responsibilities

• Lead daily HR site operations and ensure efficient delivery of HR services.
• Act as primary HR partner for Operations leadership and support functions.
• Manage employee relations matters, including investigations, disciplinary actions, grievances, and conflict resolution.
• Ensure compliance with Egyptian labor law, company policies, and internal HR procedures.
• Drive employee engagement initiatives to improve retention, morale, and workplace culture.
• Partner with Operations and Workforce Management to support staffing and organizational needs.
• Oversee performance management processes, coaching, action plans, and employee development.
• Monitor HR metrics such as attrition, absenteeism, retention, and engagement trends.
• Support organizational restructuring, promotions, transfers, and workforce changes.
• Ensure smooth onboarding and off‑boarding processes.
• Lead and develop the HR site team to maintain operational excellence and service quality.
• Collaborate with Recruitment, Training, Payroll, and other stakeholders.
• Support audits and maintain accurate HR documentation and records.

Required profile

• Bachelor’s degree in Human Resources, Business Administration or a related field.
• 5–7 years of experience in HR Operations or HR Management, preferably in the BPO/Contact Center industry.
• Strong knowledge of Egyptian labor law and HR operational practices.
• Proven experience handling employee relations and site‑level HR operations.
• Excellent leadership, communication and stakeholder management abilities.
• Strong analytical and problem‑solving skills.

Required skills