Key Account Manager – B2B Marketplace

About the role

We are a B2B marketplace that connects retailers with wholesalers, suppliers and producers. As a Key Account Manager you will build and nurture long‑term relationships with senior decision‑makers at strategic customer accounts, driving growth and increasing gross merchandise value (GMV) across the platform.

Key responsibilities

• Build and maintain effective long‑term relationships with senior decision‑makers at assigned strategic accounts.
• Research and identify potential strategic partners aligned with Cartona’s objectives.
• Identify, develop and close new sales opportunities to create demand for Cartona’s products and services.
• Achieve revenue targets by increasing GMV per account.
• Conduct regular status and strategy meetings with customers’ senior management to understand needs and match them to Cartona’s offerings.
• Provide excellent service and support, solving operational issues between suppliers, restaurants and the company.
• Deliver quarterly reviews to partners, highlighting growth areas and improvement opportunities.
• Collaborate cross‑functionally with internal departments to ensure brand requirements are met and strategies are executed.
• Maintain a detailed record of all activities using Excel and internal systems.

Required profile

• Bachelor’s degree in Business or a related field.
• Proven experience in key account management, including acquiring and managing new key accounts.
• Strong communication and interpersonal skills.
• Ability to build and maintain long‑term customer relationships with senior stakeholders.
• Strategic thinking, problem‑solving and negotiation skills.
• Flexibility to adapt to market or business changes.
• Passion for learning, continuous improvement and thriving in a fast‑paced environment.

Required skills

• Microsoft Office suite
• Excel