Last Mile Hub Senior Coordinator – Box (Minya)

About the role

Bosta is seeking a proactive Senior Coordinator to oversee daily operations at its Box hub in Minya. You will be the central point of contact for drivers, ensuring smooth inbound and outbound shipment flows while maintaining high service quality.

Key responsibilities

• Receive inbound dispatches from the central sorting facility and sort orders by geographic zone or delivery route.
• Develop and communicate daily distribution plans, allocating orders to assigned drivers.
• Provide real‑time support to drivers, resolving operational issues and ensuring route completion.
• Manage end‑of‑day processes, including receipt, reconciliation, and documentation of completed routes.
• Audit driver wallets, process settlements, and escalate discrepancies to the fleet team.
• Train, mentor, and onboard temporary staff and junior coordinators on SOPs.
• Analyze workflows to identify and implement process improvements.
• Coordinate return transfers of canceled orders after the 24‑hour holding period.
• Prepare formal handover communications to the sorting facility, detailing shipment counts, seal numbers, and tracking data.

Required profile

• Minimum 1 year of logistics or shipping coordination experience, preferably with bulky or oversized shipments.
• Proven ability to lead and motivate a team in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong problem‑solving aptitude with the ability to resolve issues promptly.
• Familiarity with shipping management software and tracking systems.
• Adaptability to changing priorities and fast‑moving operational demands.

Required skills

• Use of shipping management software and tracking tools.