Mall Associate – Administrative & Operations Support

About the role

The Mall Associate will ensure smooth day‑to‑day operations of an assigned shopping centre in the West Region. You will act as the primary liaison between tenants, internal teams and finance, handling administrative, reporting and procurement tasks.

Key responsibilities

• Collect and process documents, payments and other administrative procedures.
• Manage petty‑cash records, reconciliations and related financial documentation.
• Administer operational systems and portals such as Procurement, Legal, PMHUB and DocuSign.
• Process procurement and payment requests while adhering to approval and control policies.
• Support tenant relations – communications, onboarding/off‑boarding, training and portal updates.
• Maintain operational records, audit documentation and implement audit findings promptly.
• Coordinate with Finance on invoices, refunds, insurance certificates and other operational requirements.
• Prepare operational reports, fact sheets and monthly inputs for asset‑management decisions.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• 3–5 years of experience in administration, reporting and operational support.
• Retail or shopping‑mall experience preferred, ideally within the GCC.
• Strong reporting and documentation abilities.
• Experience handling purchase orders, invoicing and payments.
• Experience maintaining budgets and financial records.

Required skills

• Proficiency with DocuSign.
• Familiarity with procurement and financial administration systems.

What we offer

• A friendly, positive work environment focused on creating great moments.
• Opportunity to work with over 45,000 diverse colleagues across the region.
• Access to the company’s Leadership Model and development programs.