Operations Agent – B2B Airline & Hotel Booking

About the role

The Operations Agent is responsible for managing day‑to‑day travel bookings for B2B clients, with a focus on offline requests received via WhatsApp and phone, as well as processing transactions through airline and hotel GDS systems.

Key responsibilities

• Handle reservation requests, issue and re‑issue airline tickets, and confirm hotel bookings.
• Process offline booking requests received through WhatsApp and telephone calls.
• Ensure all transactions are completed accurately and within agreed timelines.
• Provide prompt and efficient service to B2B clients, resolving booking‑related issues.
• Maintain high operational and service standards across all booking activities.

Required profile

• Bachelor’s degree in Travel & Tourism or a related field (preferred).
• 3–5 years of experience in airline ticketing or travel operations.
• Strong knowledge of advanced GDS systems such as Amadeus or Galileo.
• Experience handling offline requests via WhatsApp or phone.
• Good understanding of airline fare rules and hotel booking processes.
• Fluent in Arabic and English.
• Ability to work under pressure, manage multiple requests, and pay strong attention to detail.

Required skills

• Amadeus
• Galileo
• Microsoft Word
• Microsoft Excel
• Booking platforms