Retail Call Center Agent

About the role

EGXPRESS, a licensed partner of Federal Express, is seeking a Retail Call Center Agent to manage shipments and deliver a friendly, efficient customer service experience at its retail locations.

Key responsibilities

• Receive, process, and deliver shipments to clients while ensuring a smooth customer experience.
• Answer walk‑in customer inquiries about products and services.
• Organise workflow to meet customer timeframes and service standards.
• Co‑operate with internal departments to resolve routine issues.
• Work closely with operational staff to meet customer expectations.
• Resolve product or service problems by clarifying complaints, selecting solutions, and following up.
• Identify and document potential service issues and refer them to the line manager.
• Perform data‑input tasks on relevant systems in coordination with senior retail agents.
• Promote company services and achieve personal and team targets.
• Carry out any other duties assigned by the manager.

Required profile

• University degree (fresh graduate or up to one year of experience in customer service, retail, or operations).
• Very good command of the English language.
• Proficiency with MS Office, especially Excel.

Required skills

• MS Office
• Excel

What we offer

• Medical, social and life insurance coverage.