Rostering Officer – English Call Centre

About the role

The Rostering Officer will work full‑time on‑site in our English Call Centre in Cairo, providing support to NDIS participants. You will ensure smooth communication and deliver high‑quality customer service while using our contact‑centre platforms.

Key responsibilities

• Assist NDIS participants with inquiries and service coordination.
• Maintain clear and effective communication through phone and email.
• Deliver excellent customer service in line with company standards.
• Operate contact‑centre systems to log interactions and manage schedules.

Required profile

• Strong customer support, communication, and problem‑solving abilities.
• Experience working in a contact‑centre environment.
• Computer literacy and ability to work well within a team.
• Knowledge of disability services or the NDIS is advantageous.
• Bachelor’s degree or equivalent.
• Open to all genders.

Required skills

• Contact centre systems
• Computer literacy

What we offer

• Competitive basic salary with KPI‑based increments after three months.
• Transportation allowance.
• Social and medical insurance.
• Eight‑hour workday with rotational shifts (morning, night, overnight).
• Two days off on a rotating schedule.