Sales Admin Coordinator - CPL & MPL Programmes

About the role

Air Arabia Academy is looking for a Sales Admin Coordinator in Cairo to provide sales administration and candidate coordination for applicants to its CPL and MPL pilot programmes. The coordinator supports licensed pilots applying to the CPL pathway and new applicants to the MPL programme, ensures application files are complete, guides candidates through the application process and facilitates their timely progression to the assigned Sales Officer.

Key responsibilities

• Act as first point of contact for programme enquiries, record them in the CRM, send initial responses by approved templates, explain application steps and required documents, and follow up on outstanding submissions.
• Review submitted documents against the approved programme checklist, checking completeness, legibility, consistency of candidate details and validity dates, and flag expired or incomplete records.
• Maintain a structured digital folder for each candidate, file documents and correspondence, update the CRM and hand over the folder link, verification summary and next actions to the Sales Officer.
• Coordinate English Language Proficiency (ELP) bookings and GCAA appointments, confirm documents and availability, send confirmations and reminders, and track attendance, rescheduling and results.
• Prepare candidate letters and correspondence using approved templates, check names and passport details, and obtain review and signature before issuing.
• Maintain enquiry, document and booking trackers, report on pending items and delays, and protect candidate data.
• Support roadshows, exhibitions and school visits, including material preparation, registrations, lead capture and document collection.

Required profile

• Diploma or bachelor's degree in business administration or a related field preferred.
• Experience in sales administration, customer service or admissions coordination; aviation or training-sector experience preferred.
• Strong written and spoken English and Arabic, with professional candidate communication skills.
• Attention to detail, organised follow-up, sound judgement and ability to manage multiple cases remotely.
• Ability to learn MPL application requirements and recognise common pilot-document categories; familiarity with pilot licences, ratings and flight-hour records is an advantage.

Required skills

• Good working knowledge of Microsoft Excel, Word, Outlook and CRM systems.
• Use of shared digital folders and approved tracking systems.