Seller Support Associate – English & Arabic

About the role

The Seller Support Associate is the primary point of contact between Amazon and its marketplace sellers. Working in a fast‑paced contact centre, you will provide timely, accurate assistance to sellers worldwide, handling inquiries in English and Arabic and ensuring a high‑quality experience for both sellers and Amazon customers.

Key responsibilities

• Deliver clear, professional written and verbal communication to sellers.
• Handle phone and email cases in a metric‑driven environment, meeting service level agreements.
• Use Amazon‑approved translation tools to support sellers in multiple languages.
• Escalate complex issues appropriately and collaborate with internal teams such as Customer Service, Merchant Investigations, and Payments.
• Develop platform knowledge, create internal documentation, and suggest process improvements.
• Maintain performance metrics including quality, productivity, first‑contact resolution, and attendance.
• Provide support during flexible schedules, including weekends, nights, and holidays.

Required profile

• Minimum 1 year of customer service experience.
• At least 1 year of experience driving process improvements.
• Proficiency with Microsoft Office applications, especially Excel.
• Fluent reading, writing, and speaking in English (Arabic preferred).
• Willingness to work flexible shifts, including weekends and holidays.

Required skills

• Microsoft Office
• Excel