Shopping Experience Team Leader

About the role

The Shopping Experience Team Leader ensures a joyful, family‑friendly environment for every visitor at IKEA Egypt’s Mall of Arabia store. You will translate customer emotions into practical solutions, collaborate with cross‑functional partners, and support IKEA’s social and environmental commitments while driving brand loyalty across multiple channels.

Key responsibilities

• Handle cash, check, card and voucher payments in line with SOPs.
• Contribute to the country business plan and financial targets.
• Work with stakeholders to optimise store layout and improve customer guidance.
• Promote family‑friendly initiatives to make the store an exciting destination.
• Develop shopping‑experience options that align with IKEA’s sustainability goals.
• Conduct audits and review SOPs to ensure compliance and continuous improvement.
• Create and deliver communication that supports customers throughout their journey.
• Monitor the Customer Satisfaction Index (CSI) and reduce waiting times.

Required profile

• Proven experience in fast‑paced commercial or retail environments.
• Demonstrated ability to manage and develop retail teams.
• Strong communication skills for interacting with customers and colleagues.
• Customer‑focused mindset with a passion for creating inspiring shopping experiences.

Required skills