Sorani Kurdish Speaker

About the role

The Sorani Kurdish Speaker will join MICO WORLD’s customer support team in Cairo, providing real-time assistance to Sorani-speaking users of the company’s social entertainment applications. This full-time, on-site position involves handling chat, audio and other communication channels to ensure a smooth user experience.

Key responsibilities

• Respond promptly to user inquiries in Sorani Kurdish via chat, audio and other channels.
• Escalate technical or safety-related issues to the appropriate internal teams.
• Review, localize and quality-check app content into Sorani Kurdish, maintaining linguistic accuracy and cultural relevance.
• Monitor community interactions, report inappropriate content and gather user feedback.
• Collaborate with product, operations and cross-functional teams to improve the Sorani user experience.

Required profile

• Native or near-native fluency in Sorani Kurdish and strong proficiency in English (Arabic is a plus).
• Clear, empathetic and professional written and verbal communication skills.
• Familiarity with social media or live-streaming platforms and interest in online entertainment trends.
• Strong cultural awareness of Sorani-speaking communities and detail-oriented approach.
• Problem-solving mindset and ability to work in a fast-paced, shift-based environment, including evenings or weekends.
• Bachelor’s degree or equivalent experience in languages, communication, media or a related field (preferred).

Required skills

• Proficiency with basic office tools such as spreadsheets.
• Experience using messaging platforms.
• Familiarity with ticketing systems for issue tracking.