Spanish-speaking Customer Service Representative

About the role

We are seeking a bilingual Spanish‑English Customer Service Representative to join Sutherland’s team in Egypt. In this role you will be the first point of contact for Spanish‑speaking customers, delivering prompt and courteous assistance across multiple channels.

Key responsibilities

• Handle inbound customer inquiries in Spanish and English.
• Resolve issues efficiently while maintaining a positive customer experience.
• Document interactions accurately using the company’s computer systems.
• Navigate and operate several applications simultaneously to support customers.
• Adhere to the operational schedule and meet performance targets.

Required profile

• Fluent in both spoken and written Spanish and English.
• Previous experience in customer service, call centers, hospitality, or retail is preferred.
• Strong verbal and written communication abilities.
• Excellent problem‑solving and active‑listening skills.
• Ability to work under pressure in a fast‑paced environment.

Required skills

• Proficiency with computer systems.
• Comfortable using multiple software applications.

What we offer

• Competitive salary package.
• Comprehensive onboarding and training.
• Opportunities for professional growth and career progression.
• Supportive team environment with exposure to an international client base.